Thank you for your interest in a career at Rockit Science Solutions, Inc. We
are always looking for sharp people to join our team. If you are energetic,
innovative and passionate about customer service and are looking for an
entrepreneurial environment, we would love to talk with you.
Rockit Science Solutions enables smaller organizations to enjoy the same
network management, security, and reliability as that achieved by Fortune 100
companies - without needing the resources, IT expertise, or large up-front
expenditures. Rockit will expertly monitor and manage your network, servers, and
computers. Eliminate security threats and viruses. Beat back spam. Resolve
issues with hardware and software before they turn into a business problem. Back
up data and ensure disaster recovery. Provide access to hosted applications
across the network, when and where you need them. Now that’s Rockit Science!
Position: Technical Support Engineer
Date Posted: 1/30/2012
Job Description:
Job Description: We are looking for a highly motivated individual that is driven, self-starting, and passionate about Customer Service.
The job of Technical Support Engineer is installing, configuring, maintaining and repairing network servers, LAN and WAN switching and Routing, Wireless LAN systems, and other network services.
Duties & Responsibilities:
- Analyze and resolve technical problems for established networks.
-Implement network, file server, virtual server, and citrix hardware and software
- Provide network documentation, training, and guidance to customers and peers.
- Troubleshoot and resolve network production problems.
- Install, configure and maintain network components.
- Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services.
- Establish user profiles, user environments, directories, and security for networks being installed.
- Work as a team member with other technical staff, such as systems to ensure connectivity and compatibility between systems.
- Work with vendors to resolve network problems.
- Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
- Document network problems and resolutions for future reference.
- Anti-Virus and intrusion protection system implementation, monitoring, remediation, issue resolution
- Wireless Network operations, configuration, deployment, troubleshooting
- Web Filtering configuration, monitoring, reporting, vendor liaison.
- VPN Access management, configuration, monitoring, upgrade.
Additional Responsibilities
- Assist customers and personnel of other departments as a computer resource
- Installation of hardware and software.
Knowledge and Skill Requirements
- Intermediate reading, writing, and arithmetic skills required.
o This is normally acquired through a AAS, BA or BS degree or equivalent experience.
- Knowledge of company supported network platforms such as Windows and Cisco.
- Ability to maintain and troubleshoot computer network hardware, software, and peripherals.
- Ability to provide a range of systems training and/or support activities for users.
- Ability to determine computer problems and to coordinate hardware and/or software solutions.
- Ability to learn and support new network components. Work with users requires interpersonal skills.
o This is normally acquired through a combination of a Bachelor's Degree and up to two years of network experience.
- Ability to schedule activities and meetings; gather and collate data.
- Flexibility to independently work with others in variety of circumstances.
- Ability to set and follow priorities.
- Being attentive to detail.
- Conveying technical information to non-technical audiences.
- Microsoft Server 2003 and 2008, Small Business Server 2003 & 2011
- Microsoft Server associated technologies such as DNS, DHCP, Active Directory, etc
- SAN with fiber and/or ISCSI (one or more vendors: EMC, Dell, HP etc)
- Microsoft Exchange 2000, 2003, 2010
- Microsoft SQL, MYSQL
- Web programming a plus
- Virtualization: Citrix, VMware or Hyper-V
- Cisco Routers, Switches and Firewalls, (including some VPN) (other vendors ok)
- Various server and desktop hardware vendors such as Dell, HP, etc.
- Microsoft XP, Vista and Windows 7
- Microsoft Office and desktop applications: trouble shooting issues and
- Symantec Anti-Virus Suites and Backup, (other vendors OK)
Most of all - BE FOCUSED ON THE CUSTOMER
Responsibilities may require evening and weekend work in response to needs of the systems being supported, as well as on call for critical network events or planned system changes.
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Position: Network Engineer
Date Posted: 1/30/2012
Job Description:
Job Description: We are looking for a highly motivated individual that is driven, self-starting, and passionate about Customer Service.
The job of Network Engineer is designing, installing, configuring, maintaining and repairing network servers, LAN and WAN switching and Routing, Wireless LAN systems, and other network services. He/She oversees the computer/server operation and environment; providing direction, information, and recommendations regarding network configurations and installations.
Duties & Responsibilities:
- Analyze and resolve technical problems for established networks.
- Recommend and implement network, file server, virtual server, and citrix hardware and software.
- Provide network documentation, training, and guidance to customers and peers.
- Serve as technical specialist in network problems and emergencies.
- Troubleshoot and resolve network production problems.
- Recommend network solutions for short-, medium-, and long-range network projects.
- Install, configure and maintain network components.
- Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services.
- Establish user profiles, user environments, directories, and security for networks being installed.
- Work as a team member with other technical staff, such as systems to ensure connectivity and compatibility between systems.
- Work with vendors to resolve complex network problems.
- Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
- Document network problems and resolutions for future reference.
- Capacity Planning / Server & Storage & Network Resources.
- Anti-Virus and intrusion protection system implementation, monitoring, remediation, issue resolution.
- Wireless Network operations, configuration, deployment, troubleshooting.
- Web Filtering configuration, monitoring, reporting, vendor liaison.
- VPN Access management, configuration, monitoring, upgrade.
Additional Responsibilities:
- Assist customers and personnel of other departments as a computer resource
- Oversee the installation of hardware and software.
- Provide on-the-job training to new department staff members.
Knowledge and Skill Requirements
- Intermediate reading, writing, and arithmetic skills required.
o This is normally acquired through a BA or BS degree or equivalent experience.
- Knowledge of company supported network platforms such as Windows and Cisco.
- Ability to coordinate the installation of data networks.
- Ability to maintain and troubleshoot computer network hardware, software, and peripherals.
- Ability to provide a range of systems training and/or support activities for users.
- Ability to determine computer problems and to coordinate hardware and/or software solutions. Ability to develop systems solutions for operational problems.
- Ability to learn and support new network components. Work with users requires interpersonal skills.
o This is normally acquired through a combination of a Bachelor's Degree and two to five years of network experience.
- Ability to perform multiple, technical, highly complex tasks with need to regularly upgrade skills to meet dynamic job conditions.
- Ability to schedule activities and meetings; gather and collate data
- Flexibility to independently work with others in variety of circumstances
- Ability to set and follow priorities
- Being attentive to detail
- Conveying technical information to non-technical audiences
- Microsoft Server 2003 and 2008, Small Business Server 2003 & 2011
- Microsoft Server associated technologies such as DNS, DHCP, Active Directory, etc
- SAN with fiber and/or ISCSI (one or more vendors: EMC, Dell, HP etc)
- Microsoft Exchange 2000, 2003, 2010
- Microsoft SQL, MYSQL
- Web programming a plus
- Virtualization: Citrix, VMware or Hyper-V
- Cisco Routers, Switches and Firewalls, (including some VPN) (other vendors ok)
- Various server and desktop hardware vendors such as Dell, Hp, etc.
- Microsoft XP, Vista and Windows 7
- Microsoft Office and desktop applications: trouble shooting issues and
- Symantec Anti-Virus Suites and Backup, (other vendors OK)
- Linux a plus
Most of all - BE FOCUSED ON THE CUSTOMER
Responsibilities may require evening and weekend work in response to needs of the systems being supported, as well as on call for critical network events or planned system changes.
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Position: Sr. Network Engineer
Date Posted: 1/30/2012
Job Description:
Job Description: We are looking for a highly motivated individual that is driven, self-starting, and passionate about Customer Service.
The job of Sr. Network Engineer is analyzing, designing, installing, configuring, maintaining and repairing network servers, LAN and WAN switching and Routing, Wireless LAN systems, and other network services. He/She oversees the computer/server operation and environment; providing direction, information, and recommendations regarding network configurations and installations.
Duties & Responsibilities:
- Consult with customers and evaluate requirements, recommend designs, provide cost analyses, plan projects, and coordinate tasks for installation of voice and data networks, both LAN and WAN.
- Analyze and resolve technical problems for established networks.
- Plan, test, recommend, and implement network, file server, virtual server, and citrix hardware and software
- Provide network documentation, training, and guidance to customers and peers.
- Serve as technical specialist in network problems and emergencies.
- Troubleshoot and resolve network production problems.
- Conduct technical research on network upgrades and components to determine feasibility, cost, time required, and compatibility with current system.
- Recommend network solutions for short-, medium-, and long-range network projects.
- Install, configure and maintain network components.
- Determine plan layout for new hardware or modifications to existing layout.
- Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services.
- Establish user profiles, user environments, directories, and security for networks being installed.
- Work as a team member with other technical staff, such as systems to ensure connectivity and compatibility between systems.
- Work with vendors to resolve complex network problems.
- Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
- Document network problems and resolutions for future reference.
- Capacity Planning / Server & Storage & Network Resources
- Disaster Recovery Planning, design, testing, and documentation
- Anti-Virus and intrusion protection system implementation, monitoring, remediation, issue resolution
- Wireless Network operations, configuration, deployment, troubleshooting
- Web Filtering configuration, monitoring, reporting, vendor liaison.
- VPN Access management, configuration, monitoring, upgrade.
Additional Responsibilities:
- Assist customers and personnel of other departments as a computer resource
- Oversee the installation of hardware and software.
- Provide on-the-job training to new department staff members.
Knowledge and Skill Requirements
- Intermediate reading, writing, and arithmetic skills required.
o This is normally acquired through a BA or BS degree or equivalent experience.
- Knowledge of company supported network platforms such as Windows and Cisco.
- Ability to design and coordinate the installation of data networks.
- Ability to maintain and troubleshoot computer network hardware, software, and peripherals.
- Ability to provide a range of systems training and/or support activities for users.
- Ability to develop and write systems and applications documentation and guides for users.
- Ability to determine computer problems and to coordinate hardware and/or software solutions. Ability to develop systems solutions for operational problems.
- Ability to learn and support new network components. Work with users requires interpersonal skills.
o This is normally acquired through a combination of a Bachelor's Degree and at least five years of network experience.
- Ability to perform multiple, technical, highly complex tasks with need to regularly upgrade skills to meet dynamic job conditions. Review and interpret complex technical information and analyze situations to define issues and draw conclusions.
- Ability to schedule activities and meetings; gather and collate data
- Flexibility to independently work with others in variety of circumstances
- Ability to set and follow priorities
- Being attentive to detail
- Conveying technical information to non-technical audiences
- Microsoft Server 2003 and 2008, Small Business Server 2003 & 2011
- Microsoft Server associated technologies such as DNS, DHCP, Active Directory, etc
- SAN with fiber and/or ISCSI (one or more vendors: EMC, Dell, HP etc)
- Microsoft Exchange 2000, 2003, 2010
- Microsoft SQL, MYSQL
- Web programming a plus
- Virtualization: Citrix, VMware or Hyper-V
- Cisco Routers, Switches and Firewalls, (including some VPN) (other vendors ok)
- Various server and desktop hardware vendors such as Dell, Hp, etc.
- Microsoft XP, Vista and Windows 7
- Microsoft Office and desktop applications: trouble shooting issues and
- Symantec Anti-Virus Suites and Backup, (other vendors OK)
- Linux a plus
Most of all - BE FOCUSED ON THE CUSTOMER
Responsibilities may require evening and weekend work in response to needs of the systems being supported, as well as on call for critical network events or planned system changes.
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